DWT CUSTOMER SERVICE IS BAD!

[CHADEE]

I just got hung up on from Douglas wheels aka DWT. I was calling to order a part form my DWT sector 3 piece wheels, (which really should be a warranty item considering they are less then a year old.the nut plates to be specific) While I was talking to them the guy SETH couldnt tell me the proper offset for a can am, because I was also expressing interested in wider outer wheel halfs. During the whole conversation I could tell he was trying to get me off the phone. Finally he said his last "I dont know" and I laughingly said what do you know?, then he promptly hung up on me. This is not the first time I have had horrible customer service with them. The first time was with a set of diablo black chrome wheels that the "fake black chrome" flaked off after less then 6 months. They told Discount Tire that i caused the problem and they would not warranty them, so Discount only gave me $400 back on them and I had spent another $700 on my sectors.(900 total invested) Now There patented steel nut plates are all freaking rusted and i have bolts breaking off in them. I will be selling these POS wheels and getting some ITP's or hipers. Thanks



Update: Douglas has contacted me and we are working toward a solution, keep you posted.

 

[Team Green]

1 post and your going to come on here and bust on someone who spends money advertising and invests a boat load in the SXS and ATV community?

There is two sides to every story. Sorry you are bummed out.

 

[JoeyD23]

thread moved to Octagon.... I understand your frustration but we can't have your first post be a bash thread, not how the Underground rolls.

 

[JoeyD23]

I want to say something here. I know Seth personally, he is one of the coolest, most mellow, honest, and all around good guys that I have met in this industry. For him to lose it and hang up on you meant that he had to have been made to be pretty angry. I am not condoning a company hanging up on your or not knowing the answer to your question, but like Reid said. There is always another side to the story.....

 

[Pro Armor]

1+1=2 and this just doesn't make sense there must be something more to this

 

[Crowdog]

Not likley from the Seth I know...

 

[CHADEE]

Made him pretty angry? You guys crack me up. You guys must non paying customers. Im from the south, unless there's fighting words you dont hang up on a paying customers, and last time I checked , saying in a laughing manner "well what do you know" is not fighting words. Douglas has contacted me and they are willing to work toward a solution and I will update this thread as so. And as for the guy talking smack about me posting for the first time, I have been reading on here for years, I just didnt feel compared to share or ask a question, now I did.

 

[CHADEE]

thread moved to Octagon.... I understand your frustration but we can't have your first post be a bash thread, not how the Underground rolls.

I understand and I apoligize, and I appreciate you not deleting it. However thread starts and post counts are not my thing, I just read.

 

[FMXer]

Hi Chad
This is Seth, the DWT Employee that hung up on you on Friday. I just wanted to apologize for being very unprofessional with you on the phone. You were right, I felt like an idiot because I didn't know the answer to your question. You were asking about something I didn't know anything about and you got me. I apologize that I took my frustration from my lack of information and a few other things that had gone on that day, out on you. I also apologize to the ATV/UTV community for being a bad representation of a very professional company. DWT's deepest concern is to meet the needs of our customers and be an industry leader in quality, performance and customer service. And I failed on that. I hope the person you spoke with was able to change your opinion on DWT.

Thanks
Seth
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[bmzero]

I think we all have bad days and do things we wish we could take back. Seth, I think it's cool that you came on here to defend DWT and own up to your actions. I think someone who was a truly "bad" representative of their company would not care enough to post an apology on a Sunday night. That goes a long way in my book.

I hope I have the strength to handle my shortcomings in such a professional manor.


-brit

 

[JimandMelissa]

Hi Chad
This is Seth, the DWT Employee that hung up on you on Friday. I just wanted to apologize for being very unprofessional with you on the phone. You were right, I felt like an idiot because I didn't know the answer to your question. You were asking about something I didn't know anything about and you got me. I apologize that I took my frustration from my lack of information and a few other things that had gone on that day, out on you. I also apologize to the ATV/UTV community for being a bad representation of a very professional company. DWT's deepest concern is to meet the needs of our customers and be an industry leader in quality, performance and customer service. And I failed on that. I hope the person you spoke with was able to change your opinion on DWT.

Thanks
Seth

Well done Seth

 

[CHADEE]

Hi Chad
This is Seth, the DWT Employee that hung up on you on Friday. I just wanted to apologize for being very unprofessional with you on the phone. You were right, I felt like an idiot because I didn't know the answer to your question. You were asking about something I didn't know anything about and you got me. I apologize that I took my frustration from my lack of information and a few other things that had gone on that day, out on you. I also apologize to the ATV/UTV community for being a bad representation of a very professional company. DWT's deepest concern is to meet the needs of our customers and be an industry leader in quality, performance and customer service. And I failed on that. I hope the person you spoke with was able to change your opinion on DWT.

Thanks
Seth

I apoligize also for blasting DWt on here and I appreciate you being man up about it. I had just had one bad experience with Dwt before and I guess I just let is slide because I was so excited I was getting my Sectors, and our conversation just sent me over. My intention was never to make you feel like an idiot, I do believe in your Product and hope we get it all worked out and when it's all said and done, hell I'll slap a DWT sticker on the side of my mander.

 

[charlot]

I have problem with dwt too. Im waitng for over 6 week to have part for my wheel thet broke before i had time to do 1 lap. Its suppose to be waranty but we still dont have any answer from dwt. We send picture email and call every week but nothing.

 

[El Kido]

it was friday the 13 give them a break

I did a will call pickup with them for my wheels and they were all cool! Had a nice lounge for me to sit in too!